Shipping & Returns

Shipping

FAST WORLDWIDE DELIVERY

Our goal is to process your order quickly and ensure its safe delivery.

Orders will be shipped with SEUR Courier Company. 

Once your parcel has been shipped you will receive the SEUR tracking number by email and your parcel can then be tracked on www.seur.com 

The package will be delivered to the address you have stated as your delivery address.

All the packages are shipped 1-7 working days after the payment has beent received.

ESTIMATED ARRIVAL TIME

Spain: 1-2 Days 

Europe: 3-4 Days

World: 3-6 Days



Important

For shipping to Canary islands and Norway, include DNI/NIF or PID (personal ID number) to guarantee correct delivery.

When check out you have to include this number in your personal info.



Shipping Confirmation

For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information. 

All orders ship from our warehouse from Monday Through Friday (we do not ship or deliver on weekends)

Please note that we cannot ship to P.O. boxes



Returning/exchanging your order

During 14 days from the date of receiving the order you may request to exchange or return your order. You must return the Henten products to the Henten Online Store in perfect condition. The Henten products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product.

Henten is not responsible for shipping costs that may incur regarding the return of a product.

Returns/Exchanges should be mailed to the following address:

henten@thehentenbag.com


Personalized orders

PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT ANY REFUNDS OR EXCHANGES FOR PERSONALIZED ORDERS, THEY ARE MADE EXCLUSIVELY FOR YOU

Personalized orders dispatch time will be 4-5 weeks after the confirmation of your order. We will send you an email when your order is ready to be shipped with its courier delivery tracking number so that you can check its shipping status.



Sales and Promotion period

On Sales and Promotion period we do not accept the return or exchange of any sale or promoted item.

All sales are final.




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