Shipping

FAST WORLDWIDE DELIVERY
Our goal is to process your order quickly and ensure its safe delivery.

Once your parcel has been shipped you will receive the tracking number by email and your parcel can then be tracked.

The package will be delivered to the address you have stated as your delivery address.
All the packages are shipped 1-7 working days after the payment has been received.

Estimated arrival time
Spain: 1-2 Days
Europe: 3-4 Days
World: 3-6 Days

Important: For shipping to Canary islands and Norway, include DNI/NIF or PID (personal ID number) to guarantee correct delivery.

When check out you have to include this number in your personal info.

Shipping Confirmation

For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information.

All orders ship from our warehouse from Monday Through Friday (we do not ship or deliver on weekends)

Please note that we cannot ship to P.O. boxes

Returning/Exchanging your order

During 14 days from the date of receiving the order you may request to exchange or return your order. You must return the Henten products to the Henten Online Store in perfect condition. The Henten products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product.

No returns will be accepted on items that are personalised, customised or made exclusively for you.

Henten is not responsible for shipping costs that may incur regarding the return or exchange of a product.

Returns/Exchanges should be mailed to the following address: henten@thehentenbag.com

The refund will be made in the same payment method in which the order was placed (credit/debit card or Paypal account). The refund will be made upon confirmation of receipt of the item in perfect condition, it may take a few days to be reflected in your bank account. This period depends on each bank.